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Privacy notice

Privacy Statement for VRCCLAIMS websites

Your privacy is important to us, and we understand the importance for you. We aim to be as clear as possible about what we do and why we do it. VRCCLAIMS is committed to the online privacy of all its users.

This Privacy Policy regulates the use by VRCCLAIMS of the information you provide when using VRCCLAIMS websites.

Personal Information We Collect

To be able to provide our services, we have to collect certain information from you. As part of this, we require your contact information. You can change your details at any time by getting in touch with us at privacy@VRCClaims.com

Personal Information

  • details such as name, email address, postal address and telephone number
  • details of any other person included on your timeshare contracts and the relationship with you as the contract holder
  • identification details such as your date of birth
  • any information relevant to your timeshare contracts to process a claim such as details about your purchase agreement, timeshare resort, proof of payment, upgrades, maintenance fee bills
  • details obtained through our use of cookies on the web site. ( See section on cookies)

How We Use Your Personal Information – and why

We use the information given to us by you to provide the service you request from us in the way that is set out in this policy. The main use of your information is to assist you with your inquiries as well as to help us understand your needs and provide you with a better service.

User name and password – if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, email, telephone number – without this we won’t know who or how to get in contact with you and respond to a query. If you have agreed to receive marketing communications, these may also be sent by email or SMS.

Correspondence – if you contact us, we may keep a record of that correspondence.

IP addresses – when you visit our site, we register your IP address, a unique identifier for your computer or another access device.

Credit Cards – We do not store credit card or debit card details nor do we share customer financial details with any 3rd parties

You may also provide us with additional personal information if you contact customer services, if you enter promotions or competitions run by us or if you get in touch with us via the contact forms provided on the website.

You should also know the following 

We will inform you about marketing related data capture when we collect your information and if you do not wish to receive any marketing communications, please let us know. You can change your mind at any time by contacting privacy@VRCClaims.com. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.

Market research – from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.

Customer care and correspondence – as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased services from our website/landing pages or who have posted comments about VRCCLAIMS on the internet, for example, to resolve a complaint or to ask for a testimonial.

Website improvement – to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third-party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it.

Information retention

We will keep personal information about you only as long as we need it:

  • to provide you with our service,
  • to pursue your business interests,
  • to honor your choices,
  • to resolve disputes,
  • to fulfill the purposes described in this privacy statement, or
  • as required or permitted by applicable laws and regulations. 

Where you have supplied marketing information to us, we will only keep this information for a maximum of up to 7 years. This is to keep you up to date with changes in the law that may affect your potential to make a claim. If you do not contact us further after this period, then your information will be deleted.

Destruction of information

We take reasonable measures to destroy or permanently de-identify personal information in a secure manner when it is no longer required

Web-links

Parts of our websites may contain links to third-party websites for your convenience and information. The privacy practices of these third-party websites may differ from those of VRCCLAIMS. If you access these other websites, please know that we do not control the content and are not responsible for the privacy practices of that website.

Cookie Policy

Our sites use several different cookies. Below we explain the cookies we use and why we use them.

What Is A Cookie?

A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users. You can set your computer to not accept cookies.

There Are Two Main Categories Of Cookies:

Persistent cookies which remain on your device until deleted manually or automatically and Session cookies which remain on your device until you close your browser when they are automatically deleted.

Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies, our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.

Performance cookies allow us to recognize and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.

Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalized features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.

Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.

Marketing cookies

Marketing cookies record your visits to our sites, the pages you have visited and the links you have followed. We use this information to make our sites and the advertising displayed on them more relevant to your interests. For example, sometimes we use marketing cookies to limit the number of times that you see an advert. Sometimes we share information about your browsing activity, (which we have collected from cookies), with our advertising partners. They may use this information to advertise products, which may interest you, on other sites.

Your Right To Refuse Cookies And What Happens If You Refuse Them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information VRCCLAIMS holds about you, please email us at privacy@VRCClaims.com enclosing your postal details and the details of your request.

Alternatively, you can write to us at the following address:

The Compliance Officer

 VRCCLAIMS

 CC. Palm Beach Local 19, 

 Ave Rafael Puig Lluvina, 

 38660 Las Americas, 

 Tenerife, Spain

Security – At VRCCLAIMS, information security is very important and we have taken many steps to make sure your experience with us is secure. Information about you will be kept safe and secure. To prevent unauthorized access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

Payment Card Security – We the latest SSL (Secure Sockets Layer) technology to make sure that the details you provide when placing an order are kept private and secure, making payment via our website safe. Our secure server encrypts your credit or debit card number details along with your personal information and changes them into bits of code that are then securely sent over the internet. Your browser will show when you are in a secure environment by displaying either a locked padlock or an image of a key in the grey bar at the bottom of the page.

Security in our offices – access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.

You have several rights concerning our use of your personal information including the right to:

  • ask us to correct your personal information if it is wrong
  • object to the processing of your personal information in certain circumstances
  • object to direct marketing.
  • You can make any of the requests set out above at any time by using the contact details shown in your documentation. Please note in some cases we may not be able to comply with your request for reasons such as our obligations to comply with other legal or regulatory requirements. However, we will always respond to any request you make and if we can’t comply with your request, we will tell you why.

You also have the following rights:

Right to access your personal information

You are entitled to a copy of the personal information we hold about you and certain details of how we use it. There will not usually be a charge for dealing with these requests. Your personal information will usually be provided to you in writing, unless otherwise requested, or where you have made the request by electronic means, in which case the information will be provided to you by electronic means where possible.

Right to rectification

We take reasonable steps to ensure that the personal information we hold about you is accurate and complete. However, if you do not believe this is the case, please contact us by using the details shown in your documentation and you can ask us to update or amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your personal information, for example where the personal information we collected is no longer necessary for the original purpose or where you withdraw your consent. However, this will need to be balanced against other factors, for example, according to the type of personal information we hold about you and why we have collected it, there may be some legal and regulatory obligations which mean we cannot comply with your request.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to stop using your personal information, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.

Right to data portability

In certain circumstances, you have the right to ask that we transfer any personal information that you have provided to us to another third party of your choice. Once transferred, the other party will be responsible for looking after your personal information.

Right to object to direct marketing

You can ask us to stop sending you marketing messages at any time. Please see the Marketing section for more information.

The right to withdraw consent

For certain uses of your personal information, we will ask for your consent. Where we do this, you have the right to withdraw your consent to further use of your personal information. Please note in some cases we may not be able to process your insurance if you withdraw your consent.

The right to lodge a complaint

You have a right to complain to the ICO at any time if you object to how we use your personal information. More information can be found on the Information Commissioner’s Office website: https://ico.org.uk/

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post those changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.