Terms & conditions

The terms and conditions of use set out below apply to the website owned, operated and controlled by VRCclaims.com. This Website is intended for use by residents of the United Kingdom & Europe only.

By using the Website, users are deemed to have read, understood and accepted the following terms and conditions:

Changes to the website

VRCClaims may, at any time change, modify, add to or remove part or all of these terms and conditions. Continued use of this Website following any change in the terms and conditions will be deemed to constitute the users’ acceptance of those changes.

Website content

VRCClaims makes every effort to ensure that the information and data contained on the Website are correct. VRCClaims, however, accepts no liability and does not guarantee that the information and data provided is up to date, correct and complete. This also applies to any other website referred to via a hyperlink from time to time. VRCClaims are not responsible for the contents of such websites reached via such a link and reserves the right to modify or supplement the information or data provided without prior notice.


All materials accessible on this Website are protected by copyright. Users may view Website pages on screen and may print or download extracts for personal use or use by others within their organizations.

No warranty

Whilst VRCCLAIMS will use its reasonable endeavors to ensure that the information contained in the Website is correct and reliable, no warranty is given as to the accuracy or completeness of that information. The Website is intended to provide users with general information relating to Timeshare relinquishment. The Website is not intended to provide exhaustive details in respect of any of the issues portrayed. Before making any decision or taking any action which may potentially affect users’ personal affairs, users are urged to take independent advice from suitably qualified advisors.


VRCCLAIMS shall not be liable for any third-party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control. VRCCLAIMS does not accept any liability for any acts or omissions resulting from users’ decisions or opinions formed based on the use of the Website.

Data protection

The protection of users’ data is imperative for VRCCLAIMS and VRCCLAIMS does not collect personal data through the Website without the users’ consent.

Where Users decide to provide VRCCLAIMS with such data, VRCCLAIMS shall, at all times, process and utilize such personal information provided per the European General Data Protection Regulation (GDPR) and the Spanish LOPD. Only authorized employees, under appropriate confidentiality obligations will have access to users’ personal information.


Upon access to the Website, information is occasionally collected automatically (i.e. not through a registration), whereby this information cannot be assigned to a specific person (e.g. Internet browser and operating system used; domain name of the website from where users arrived; number of visits, average dwell time, pages called up). VRCCLAIMS uses this information to improve the website and its content. When users visit the Website, information may be saved on users’ computers as a “cookie” which is then automatically recognized on the next visit to the Website. Users who do not want VRCCLAIMS to recognize their computers should set their Internet Browsers so that they delete cookies from the computer hard disk, block all cookies or warn users before saving a cookie.

General terms of use

These Terms and Conditions are governed by and shall be construed per Spanish law. Disputes in connection with the Website shall be subject to the jurisdiction of the Spanish Courts.


The timeframes may vary between a couple of months regarding a simple relinquishment process up to approximately 3 years in complex court cases where procedural issues are contested and the judgment issued is appealed.

Refund policy

According to the terms and conditions of the contract for services regarding non-regulated claims signed at the premises of the company, in case the clients decide to cancel the contract for services, no refund is applicable unless VRCCLAIMS fails to provide the service.

Concerning contracts for non-regulated claims services made via communications links, a full refund is applicable if the consumer cancels within the 14 days cancellation period. If a consumer cancels the contract for non-regulated claims services after the expiry of the cancellation period, no refund is applicable, unless VRCCLAIMS fails to provide the service. The consumer may cancel a contract for non-regulated claims services made via communication links at any time within the 14 days cancellation period without giving any reason.